Privacy Policy

This Privacy Policy outlines how LUXURYX AGENTS (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you use our website www.luxuryx.co (the “Website”) or interact with us via phone, email, or in person. By accessing this Website or providing us with your personal information, you agree to the practices described in this Privacy Policy.

1. Who We Are

LUXURYX AGENTS is a real estate agency based in Dubai, United Arab Emirates. Our office address is:
Office 116-119, Building 6, Gold & Diamond Park, Al Quoz, Dubai
Email: hq@luxuryx.com
Phone: +971 58 546 2088


2. What Information We Collect

We may collect and process the following types of personal information:

  • Identity Data: Name, nationality, date of birth
  • Contact Data: Email address, phone number, physical address
  • Property Preferences: Location, type, budget, and other preferences
  • Communication Data: Information from calls, emails, WhatsApp, or web enquiries
  • Technical Data: IP address, browser type, device information, usage patterns
  • Marketing Data: Your preferences in receiving marketing communications
  • We do not collect any sensitive personal data (such as health or biometric information).

3. How We Collect Your Data

We collect data when you:

  • Visit our website or use contact forms
  • Enquire about a property or service
  • Register as a LuxuryX agent
  • Communicate with us via phone, WhatsApp, or email
  • Interact with our social media platforms
  • Attend in-person meetings or events

4. How We Use Your Data

We use your information to:

  • Respond to enquiries and provide requested services
  • Match you with relevant properties or opportunities
  • Register and manage your agent profile (if applicable)
  • Send updates, offers, or property alerts (if opted in)
  • Improve our website, services, and user experience
  • Comply with legal obligations and regulatory requirements
  • We will only use your personal data when legally permitted and for purposes you would reasonably expect.

5. Sharing Your Information

We do not sell your data. However, we may share your information with:

  • Trusted service providers (e.g. IT providers, CRM platforms)
  • Legal or regulatory authorities, when required by law
  • Partner real estate companies, if collaborating on listings or deals (we will disclose this to you)
  • All third-party service providers are required to protect your data and act only on our instructions.

6. Data Retention
We retain your data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. If you request deletion of your data, we will action this unless we are required to keep it by law.

7. Cookies & Website Tracking
Our website may use cookies and tracking technologies to analyse performance, enhance user experience, and support marketing. You can disable cookies via your browser settings, but some features of the site may not function correctly.

8. Marketing Communications

If you have opted in, we may send you property alerts, newsletters, or promotional content. You can unsubscribe at any time using the link in our emails or by contacting us directly.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to processing for direct marketing
  • Withdraw consent at any time (where applicable)
  • To exercise any of these rights, please contact us at hq@luxuryx.com

10. Data Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. However, no system can be guaranteed 100% secure. You use the Website at your own risk.


11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy policies or practices and encourage you to review them before sharing any personal information.


12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of the Website after changes are made constitutes your acceptance of the revised policy.


13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

LUXURYX AGENTS
Office 116-119, Building 6, Gold & Diamond Park, Al Quoz, Dubai
Email: hq@luxuryx.com
Phone: +971 58 546 2088

© LuxuryX 2025